Separate charges for shipping and handling will be shown on your order form. Orders usually ship within 2-3 business days. Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. If you need it sooner please call us. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.
J Sound Services assumes no responsibility for loss or damages incurred from shipping. Although, we will make every effort to help the customer resolve such issues should they arise.
J Sound Services accepts returns made within 14 business days of the shipment. You may receive at the discretion of JSS one of the following: full refund for the product purchase price, exchange or credit for items returned which are defective or unopened or unused within 30 days of the shipping date. If the product is not defective there will be a 25% restocking fee. Shipping and handling charges will not be refunded.
All returned items must include a Return Authorization Number, be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse. Should these criteria not be met, the return will be refused.
To Obtain a Return Authorization Number, please contact us by email at [email protected] or call us at (615) 534-1190 Monday through Friday between the hours of 10 a.m. and 4 p.m. CST.